Frequently asked
questions.

We ship worldwide. Domestic orders (United States) are fulfilled from our studio within 3–5 business days. International orders may take 7–14 business days depending on customs clearance and destination.

Shipping is calculated at checkout based on the destination region and the weight of your parcel. Because every item is produced to order, the shipping quote reflects the finished, packaged weight of your items.

Yes. Every physical shipment includes a tracking number. You will receive an email with a link once your order leaves the studio, and you can track status anytime from the "My orders" page.

International orders may be subject to import duties and taxes set by the destination country. These charges are the responsibility of the recipient and are not included in the order total at checkout.

Each piece is made-to-order. Physical merchandise is produced in 3–7 business days, depending on the item and finish selected. Custom branding and identity projects are quoted with a timeline at the time of order.

We print on demand using archival, museum-grade processes. Each piece is calibrated, printed, finished, and inspected by hand before it leaves the studio — this craftsmanship takes time and cannot be rushed without compromising quality.

For urgent commissions, please add a note to your order or contact us before purchasing. We will do our best to accommodate rush requests, though a priority fee may apply for expedited production.

Once your piece passes inspection, it is carefully packaged and handed to the carrier. You will receive a shipping confirmation with tracking at that point. The production stage is complete — your order is now in transit.

Physical merchandise can be returned within 14 days of delivery if it arrives damaged or defective. Because every piece is made-to-order, we are unable to accept returns for change of mind on custom or personalized items.

Please contact us within 48 hours of delivery with a photo of the damage and your order number. We will arrange a replacement or a full refund at no cost to you.

Because production begins shortly after payment, changes or cancellations must be requested within 24 hours of ordering. Once an item enters production, it can no longer be modified. Contact the studio as soon as possible if you need to make a change.

For size or finish exchanges on physical items, please contact us within 14 days. The original item must be returned in unused condition. Once we receive it, we will produce the replacement and ship it at no additional production cost — you only cover return shipping.